Returns, Refunds, and Exchange Policy
At Twisted By Akanksha, we take pride in ensuring that all orders are packed with utmost care to prevent any damages during transit. However, if you receive a broken or damaged piece due to mishandling during shipping, we are here to assist you.
Returns, Refunds, and Cancellations:
- Please note that returns, refunds, and cancellations are not allowed for our products.
- We stand by the quality of our items and strive to deliver them to you in pristine condition.
Damaged Items:
- If you receive a broken or damaged piece, please contact us directly at akankshaj1804@gmail.com within 48 hours of receiving your order.
- We will initiate a hassle-free exchange process after reviewing the situation (provided opening photos and videos of the package) to ensure your satisfaction.
- If the exchange is not possible at the time, we will initaite the refund within 4 days of receiving the request.
- Mode of refund - UPI or bank transfer.
Shipping Charges:
- Please be aware that shipping charges are non-refundable in any circumstance.
At Twisted By Akanksha, your satisfaction is our top priority. We appreciate your understanding and cooperation in adhering to our policy. If you have any questions or concerns, please don’t hesitate to contact us directly.